RIGHT OF RETURN
According to the notion of Law no. 105-XV of March 13, 2013 on consumer protection. The buyer has the right to return the product/merchandise purchased for certain reasons within 14 days from the day of payment. The funds are returned to the card from which the purchase was made.
Company contacts in case of return: +373 268 85004
The deadline for processing the return request: 3 working days from the date on which Regina Naturii” SRL comes into possession of the returned product and the return form.
Returning the purchase is a free service offered to “Regina Naturii” SRL buyers.
Through this service, the buyers of “Regina Naturii” SRL can return free of charge within 14 calendar days the products purchased on www.reginanaturii.com, according to the Return Terms and Conditions reviewed in these Regulations.
How can you return the products purchased from www.reginanaturii.com?
At the headquarters of the Enterprise “Regina Naturii” SRL, address s.Costești,
9 Turnul Alb str., Ialoveni District, Republic of Moldova, the buyer personally handing over the product to a representative of “Regina Naturii” SRL; By completing the Return Form. Conditions regarding the returned product The returned product must be in the same condition as it was purchased or delivered; The product must be returned safely, as far as possible in the original packaging to avoid damage during handling and/or transport.
Products that are not accepted for return:
Products that have been opened; Products that do not have intact labels, have broken or erased seals; Products not accompanied by documents confirming the purchase (invoice or tax receipt); Products with packaging damaged in any way; According to Annex no. 2 of Government Decision №1465 of 08.12.2003 (MO248-253/19.12.2003), in the wording of Government Decision №1188 of 02.11.2007 (МО175/09.11.2007).
How long will it take for us to refund your return?
In no more than 5 days from the date on which “Regina Naturii” SRL. take possession of the returned product, but not more than 14 calendar days.
Processing of personal data for the purpose of making the return
If there are no non-conformities and the products meet all the return conditions mentioned above, the employees of “Regina Naturii” SRL will proceed to draw up the applicable financial-accounting documents, in accordance with the legal provisions. The data necessary for the preparation
the documents mentioned above refer to: name, surname, domicile, series and no. BI, bank account, as the case may be. We will use personal data for the purpose of drawing up financial-accounting documents, according to the legal provisions in force. If you do not want to provide this data, the return of the products is not possible even if they fall within the return conditions presented above, as we cannot comply with the legislation in the tax field.
“Regina Naturii” SRL offers its customers the Support Service at the phone number +373 268 85004 as well as at the e-mail address firstname.lastname@example.org, the working days of the Support Service:
Monday – Friday – working hours from 09:00 to 17:30
Saturday Sunday – day off.